FREE Worldwide Shipping Ending Soon!

Faq

FAQ

How do I place my order?

Simply choose your style/size on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!


I’m so excited to receive my order! How do I check my order status?

Just enter your order information on the Track Order page to track your order status.


I changed my mind, can I cancel or modify my order?

When you place an order, you have 24 hours to contact our customer service team and request a cancellation or modification.

After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it.

To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.

To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would like to change it for in your email and we’ll do our best to help you!


I placed my order, but I have not received my confirmation email yet.

First, double check your spam folder and other email accounts.

Can’t find it? No panic, just contact us and one our customer service team will help you!

What type of payments do you accept?

We accept Visa, Mastercard, AMEX, Discover, JBC and Diners Club cards as well as Paypal and Apple pay.


When will my card be charged?

Just after your order has been successfully placed.

When can I expect to receive my package?

Every single item will be processed max 48h after you order. After your order got processed it will take 4-20 business days in the US. And 7 - 20 days Worldwide.

Please note: Some of our items in our catalog are so popular that the shipping times may take longer than the estimates below.


Can I track my package?

A Tracking Number will be sent to you by email a few days after your order has been placed. If you haven’t received your tracking number within the time frames below, please contact our help support team

Please note:
It may take up to 24h for your package to show up in the forwarder's tracking system.


I never received my package, what should I do?

If your item has not arrived within 30 days, contact one of our champs through our Contact Us page and we will do our best to help you!


How much is shipping?

Shipping is totally FREE


International buyers! - What about customs? Will I be charged for duties or custom when my package arrives in my country?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be.

Feel free to contact our customer support for additional information.